Orders
How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment is confirmed.
You will receive a confirmation email once your order has been shipped.
Can I cancel my order?
Orders can be canceled within 24 hours of placing the order.
After this time, the order may already be processed and cannot be canceled.
Can I change my shipping address?
If you need to change your shipping address, please contact us as soon as possible.
We cannot guarantee address changes once the order has been shipped.
Shipping
Where do you ship to?
We currently ship to United States.
How long does shipping take?
Shipping usually takes 7–15 business days after processing.
Delivery times may vary depending on your location and external factors.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment.
Why is my order taking longer than expected?
Shipping delays may occur due to:
- Customs inspections
- Weather conditions
- Carrier delays
- High seasonal demand
We appreciate your patience in such situations.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery.
Please refer to our Returns Policy page for full details.
What if my item arrives damaged?
If your item arrives damaged, please contact us within 7 days of delivery.
Include photos of the damaged item, and we will arrange a replacement or refund.
Products
Are your lamps safe to use?
Yes, our lamps are designed for safe everyday use. Please follow the included instructions and safety guidelines.
Do your lamps require assembly?
Most lamps require minimal or no assembly. Specific instructions will be included with your product.
Are the colors of the lamps exactly as shown?
We try to display colors as accurately as possible, but slight variations may occur due to screen settings and lighting conditions.
Payments
What payment methods do you accept?
We accept secure payments through trusted payment providers such as:
- Credit cards
- Debit cards
- PayPal
All payments are processed securely.
Contact
How can I contact customer support?
If you have any questions, feel free to contact us:
We typically respond within 24–48 hours.